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MODULE 3 – LAB Operating System Management Utilities Assessment Preparation Checklist: To prepare for this assessment: • Review the reading assignment for Module 3. • Review the lesson for Module 3. This assignment will provide you with an in-depth understanding of how operating systems work and test your knowledge of how they can be managed and configured. Required Setup and Resources: • A computer with an Internet connection. • Operating system: Windows 7 or 10 Recommended Procedures: Complete the following tasks: Task 1: Open and use the Microsoft Management Console to see what services are running and gather information, including the Name, Description, Status, and Logged On As for any services. 1. In the Search programs and files option in Windows 8 or Windows 10, type Services.msc. You should get the Services console, as shown in Figure 1. One thing you can do in the Services console is start or stop services. Figure 1 2. Click the Application Management service in the list and click the green start arrow (right-facing triangle) at the top to start the service. Take a screenshot to capture only the running console and paste it into the Word Document under Step 1 of Task 1. 3. Click the BitLocker Drive Encryption service. You should now see a description of the service on the left. If not, click the Extended tab on the bottom. Click a few other services and notice that each time you select a service, the description is shown. It is important to know how to do this because it is difficult to remember what services do, and to find rogue processes that should not be running on the system. When you are satisfied that you know how to view a service description, take a screenshot of the active window and paste it under Step 2 of Task 1. 4. Locate the Remote Desktop Configuration service in the list. Double-click it and notice that you can now view the service properties for Remote Desktop Configuration, as shown in Figure 2. The general tab provides all the general information. Figure 2 5. Click the Log On tab, which shows what account logs on as this service. Most services log on as “System,” some log on as the local user, and in some cases, you may need to change how a service logs on. 6. Click the Recovery tab, which allows you to configure how a service will recover if it fails. The default is to restart the service, but there are other options to choose from, if needed. 7. Click the Dependencies tab, which shows on what other services the Remote Desktop Configuration service is dependent. If any dependencies listed are not running, this service will not run. After clicking the Dependencies tab, take a screenshot and insert it under Step 4 of Task 1. 8. Close the Properties window for Remote Desktop Configuration and click the Print Spooler service. Question 1: What is the Print Spooler service used for? 9. Double-click Windows Biometric Service. Question 2: How many dependencies does the service have? List them. Be sure you have all the correct screenshots and answers under the headings of Task 1 and steps, as required. Save your work frequently to avoid losing changes. If you have completed Task 1 successfully, close the Services Console and go to Task 2. Task 2: In this task, you will access and use some features of the Control Panel. The Control Panel is basically the configuration control panel for Windows Operating Systems and is frequently accessed for several different configuration and troubleshooting tasks. 1. Begin by clicking in the Search programs and files box and typing “control panel.” Click the Control Panel applet to open it. It should look like Figure 3. Notice that in the upper-right corner of the Control Panel, there is View By and Category. Click Category and select Small Icons. Take a screenshot and paste it into your Word Document under Step 1 of Task 2. Figure 3 2. Click System Applet and look carefully at all the system information listed there. Take a screenshot and past it under Step 2 of Task 2. Now, answer the following questions in your Word document under Step 2 of Task 2. Question 3: What information is displayed about your processor and RAM? Question 4: What is your computer name? 3. Look at the top of the current system applet in the Control Panel. You should see something similar to Figure 4: Figure 4 Question 5: What happens when you click the arrow button to the left? Question 6: What happens if you click Control Panel? Question 7: What happens if you type “Task Manager” in the box with the text “Search Control Panel”? Be sure you have all the correct screenshots and answers under the headings of Task 2 and the correct steps, as specified. Save your work frequently to avoid losing changes. If you have completed Task 2 successfully, close the Control Panel window and go to Task 3. Task 3: MSInfo32 is a Windows-based operating system management utility that allows several different types of information related to hardware resources, components, and software environments to be retrieved. To get started, open up the Search programs and files option in Windows 8 or 10 and type msinfo32 to open it. It should look like Figure 5. Figure 5 Perform the following tasks to explore the MSInfo32 utility: 1. Click File> Open and notice that this utility can be used to open other saved system information files with the .NFO extension. 2. Click File> Save and notice that you can save the system information file, .NFO, from your computer and send it or view it later. 3. Click View> Remote Computer on the network. This option lets you view system information for other computers on your network. Click Cancel to exit. 4. Click File> Print and see that you can print the system information as well. 5. Expand all of the categories in the “System Summary” window by clicking the (+) sign next to each and take a screenshot. Paste it under the heading Step 1 of Task 3. 6. Complete the following tasks: Under the Hardware Resources category, click IRQs. Look to the right and see a list of Interrupt Request (IRQ) numbers and devices with a status. You might recall that hardware devices are assigned an IRQ to (interrupt) request work from the CPU or so that the CPU can (interrupt) request work from the hardware. Take a screenshot and paste it into your Word document under Step 6 (a) of Task 3. Under the Components category, select Display. On the right side, you should see a lot of information about your video card or display adapter, including the memory addresses listed using the hexadecimal numbering system discussed in Unit 1. This is very common. Take a screenshot and paste it into your Word document under Step 6 (b) of Task 3. Under the Software Environment category, click Startup Programs. On the right, you will see list of programs that start when your computer starts. If you suspect that malware or potentially unwanted programs (PUP) are starting at boot time, this would be a good place to look for a problem. Take a screenshot and paste it into your Word document under Step 6 (c) of Task 3. Under the Software Environment category, click Services. Take a screenshot and paste it into your Word document under Step 6 (d) of Task 3. Based on what you have done and using the system information utility, answer the following questions: Question 8: What type of display adapter do you have in your computer? Question 9: What is the difference between MSinfo32 and the Windows Management Console for Services used in Task 1? Question 10: How many Startup Programs do you have starting at boot time? Be sure you have all the correct screenshots and answers under each task heading before final submission. Submission Requirements: Submit your answers in a two to three-page Microsoft Word document. Name the document a. b. c. d. e. ANET 1300_StudentInitials_Lab3.docx, replacing StudentInitials with your initials. Use Arial 12-point font and double-line spacing. Note: To grab a screenshot of the current window, such as the Internet Explorer window, press the Alt and Print Screen key combination to capture the screenshot into the Windows clipboard. Then switch to your Microsoft Word document and paste the screenshot into your document. Evaluation Criteria: Your submission will be evaluated against the following criteria: • Did you complete all the steps? • Did you answer all the questions correctly? • Did you include relevant screenshots wherever required?

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